Expert Management for Multifamily & Commercial Properties in Western Canada

Metro Region Property Management: Tenant Move-Out & Utility Information Guide (Edmonton & Surrounding Areas)**

Are you preparing to move out of your unit? Please ensure that all utility services are appropriately transferred or cancelled. Additionally, make sure the property is returned in a clean and orderly condition to prevent any deductions from your security deposit.

**Areas We Serve:**
Metro Region Property Management is proud to extend its services to the following locations:
- Edmonton
- Beaumont
- Sherwood Park
- St. Albert
- Stony Plain
- Spruce Grove
- Fort Saskatchewan
- Leduc
- Calmar

**Utility & Service Providers (Edmonton Region):**

**A. Electricity & Natural Gas**
Tenants are responsible for setting up and maintaining utility accounts as necessary. Here are some providers:

- [EPCOR Utilities]  
https://www.epcor.com
- [ENMAX Energy] 
 https://www.enmax.com
- [Direct Energy Regulated Services] 
 https://www.directenergyregulatedservices.com
- [ATCO Energy] 
 https://www.atco.com/en-ca 

**B. Water & Wastewater**
- [EPCOR Water Services]
https://www.epcor.com/products-services/water
*(Water services in Edmonton and surrounding areas are often managed via EPCOR or the municipality and may be included in the rent—please refer to your lease agreement.)*

**C. Garbage, Recycling & Organics**
- [City of Edmonton Waste Services]
https://www.edmonton.ca/programs_services/garbage_waste

- [WasteWise Collection Tool]
https://www.edmonton.ca/programs_services/garbage_waste/wastewise

**For Surrounding Municipalities:**
Waste services might have slight variations depending on the municipality (such as Beaumont, Sherwood Park, St. Albert, etc.)

Tenants are responsible for:
- Reviewing local collection schedules
- Adhering to proper bin usage (garbage, recycling, organics)
- Ensuring bins are returned to designated storage areas

**D. Internet & Communications**
- [TELUS]
(https://www.telus.com
- [Rogers]
(https://www.rogers.com
- [Shaw]
(https://www.shaw.ca
- [TekSavvy]
(https://www.teksavvy.com

**Move-Out Requirements - (VERY IMPORTANT):**

1. **Cleaning & Condition of Unit**
   Ensure that all units are thoroughly cleaned and returned in an orderly state at the end of the tenancy.

2. **Required Standards:**
   - Remove all personal belongings
   - Properly dispose of garbage and debris
   - Clean all appliances (fridge, stove, microwave, etc.)
   - Vacuum and wash floors
   - Fully clean and sanitize bathrooms
   - Ensure walls are in reasonable condition (no excessive damage)
   - Return all keys, fobs, and remotes

**SECURITY DEPOSIT NOTICE:**
Under Alberta’s Residential Tenancies Act:
Your security deposit may be retained or deductions applied for:
- Damage beyond normal wear and tear
- Required excessive cleaning
- Removal of abandoned belongings or garbage
- Unpaid rent or utilities
- Missing keys, fobs, or remotes

⚠️ **IMPORTANT:**
If the unit is left damaged, excessively dirty, or abandoned, you risk not receiving your damage deposit back.

**Inspections (Alberta Requirement):**
Move-in and move-out inspections are legally required in Alberta.
- Inspection reports must be signed by both landlord and tenant
- Proper inspections help safeguard your deposit
- Failure to complete inspections may affect claims

**Alberta Dispute Resolution (RTDRS):**
If disputes arise regarding deposits, damages, or tenancy matters, tenants and landlords can apply through:
- [Residential Tenancy Dispute Resolution Service (RTDRS)]
https://www.alberta.ca/residential-tenancy-dispute-resolution-service

- [Apply to RTDRS] 
 https://www.alberta.ca/rtdrs-apply

The RTDRS is an Alberta Government tribunal that resolves disputes without the need to go to court.

**Contact Us:**
**Metro Region Property Management**  
📞 587-315-0606  
📧 [email protected]
Incase of Emergency: Please Call or Text Al Luthra, VP. Property Management 780-297-6419

Thank you for choosing Metro Region Property Management. We appreciate your cooperation in ensuring a smooth and professional move-out process.